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Session Details

National Housing Quality Award (NHQ): A Panel Discussion

Bob Kehlor — Executive Partner, True Homes
Charlie Scott — Judge, NHQA Awards
Mike Beirne — Senior Editor, Professional Builder Magazine
Mike Garman — President, Garman Builders
Tom French — Co-owner, French Brothers Homes
May 15th at 5:15 PM - 6:30 PM, Room: Ballroom 1

The National Housing Quality Award: A Panel Discussion

For more than 20 years, the National Housing Quality Award has helped America’s best home builders improve their operations and make more money.  Learn how applying for the home building industry’s top award for quality management can help your company increase profitability, improve customer satsfaction, and sell more homes.  Professional Builder Magazine, the sponsor of the award program, will have Senior Editor, Mike Beirne facilitate a panel discusion on the award and it's benefits to builders both before, during and after the awards process.  The panel will include NHQ judge Charklie Scott, formerly of Woodland, Scott and O'Brien, and at least two NHQ award medalists.  Confirmed for the panel at this point is Bob Kehlor from True Homes of Charlotte, NC the 2018 gold medal award winner.  Other medal winners are being confirmed for participation as this is being written.  

Although the NHQ program, modeled after the Malcolm Baldrige National Quality Award, began more than 20 years ago, the awards it bestows are not as well-known in the industry as they should be. Even less is known about what applicants need to do in order to be so honored.  That may be because the process for being considered is an arduous one. The entry form alone is 18 pages long and involves answering questions that require a great deal of company self-examination on the subjects of leadership, strategic planning, process management, customer satisfaction, human resources, construction quality, trade relationships, and business results.
Come and find out why just reviewing and perhaps trying to fill out the application can be a wonderful imoprovement opportunity.  It can be difficult and time-consuming and may involve a fair amount of time to be spent by company employees from a number of different disciplines. In some cases, builders may realize that their companies, though excellent in many regards, have not spent enough time and energy on some other areas of the criteria.


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May 15-17, 2019