Bassam was born in Egypt, lived in France and England as a child, and then immigrated to the US as a teenager to attend university. He started young, entering high school at age 12, programming professionally at age 15, and completing his first master’s degree at age 21. He earned BS, MS, and MPhil degrees in Computer Science as well as an MBA.
Bassam founded Mindshare Ventures in early 2016 as a management consultancy & venture firm dedicated to helping technology startups and entrepreneurs succeed. His primary focus right now is on his latest Mindshare Venture: AtlasRTX, a customer engagement platform that combines artificial intelligence, text messaging, and human-augmented engagement to allow businesses to offer their customers the real-time experience (RTX) they expect.
Prior to founding Mindshare and AtlasRTX, Bassam was Chief Operating Officer at MaritzCX, the world’s largest customer experience technology company with annual revenues of $200 million. As COO, he was responsible for all operations globally. His team spanned 18 offices around the world and numbered over 600 full-time and over 1,500 part-time staff.
Before MaritzCX, Bassam was Chief Business Officer at inContact, the largest cloud provider of enterprise software for contact centers. He was responsible for all customer and revenue operations of the $200 million, publicly-traded company (NASDAQ ticker is ‘SAAS‘). During his four-year tenure, the company’s market cap grew from $98 million to over $600 million and was acquired in 2016 by NICE for nearly $1 billion.
Bassam started his career in software development, transitioned to consulting and professional services mid-career, and is now a customer and operations executive. Prior to inContact, Bassam was with other leading-edge technology companies such as Omniture (acquired by Adobe), Attensity, Siebel Systems (acquired by Oracle), IBM, and Philips Electronics.Back to Speaker List