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Session Details

Dealing with Difficult People

Bob Whitten — Managing Partner, SMA Consulting
May 16th at 10:30 AM - 12:00 PM, Room: Ballroom 3

In business, we all eventually face a situation where we encounter a person or group who is difficult to deal with; seemingly unreasonably so.  This could be a customer, an inspector, an employee group or a trade contractor.  Dealing with these situations correctly is a learned skill. Presenter Bob Whitten was actually the worst at dealing with these until someone "much wiser" taught him the basic rules of dealing with difficult people. It was an eye opener and Bob will be sharing his lessons learned in this session. Don't miss it!

This program is great for sales, purchasing, warranty, construction superintendents and company senior management. We all have these opportunities. Turn a problem into a success story using the simple approach taught in this session. Bring your team! 


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407.447.5209

May 15-17, 2019